The Advantages, Considerations and Risks of Employee Satisfaction Surveys

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Although there are distinct advantages to conducting regular employee satisfaction surveys online - there can also be risks.

Listed here are some of the main advantages, considerations and the possible risks to conducting employee satisfaction surveys online.


Advantages

Identify Problems - Surveys are can be very effective in identify problems areas before they become serious, especially those that are hidden from senior management.

Working Environment - From something small like a broken chair to the more serious problem of sick building syndrome that can result in personnel experiencing headaches; eye, nose, and throat irritation; a dry cough; dry or itchy skin; dizziness and nausea; and difficulty in concentrating. Surveys allow environmental problems to be identified in a measured and controlled manner.

Remuneration & Benefits - Measure and monitor how satisfied personnel are with their remuneration and benefits.

Mood and Moral - Provides a simple but effective method to measure and monitor the mood and moral of an organization.

Benchmark - In the same way that an organization will consider their financial position by comparison with previous years, so the regular use of online surveys will allow an organization to monitor and measure their progress and development in non-financial terms.

Processes & Procedures - As businesses evolve some of the traditional processes and procedures can become antiquated, personnel are often the first to know and the last to be asked. Businesses evolve and the business processes need to be regularly re-aligned

Training - Lack of proper training is a common cause of dissatisfaction among employees and can lead to more serious problems such as stress.

Communication - For an organization to run efficiently good internal and external communications are essential, surveys can provide a method to help organizations to monitor and measure how well an organization communicates.

Goals and Objectives - Surveys can measure and monitor the extent that the personnel are aligned with the senior management's business goals and objectives.

Cost Effective - Using an online survey service such as www.surveygalaxy.com survey are quick and easy to create, simple to deploy and will provide real-time results.

Compliance - To properly comply with an ever increasing array of regulations the modern organization needs to be able to disseminate information throughout the organization and ensure, through records, that the information has been received, and importantly, understood. Online surveys provide organization with a cost effective method to meet many of their obligations.

Keeping the Initiative - It is always better for management to ask than be told. By conducting regular employee surveys management are able to keep the initiative in trying to identify problems that may otherwise manifest into demands.



Considerations

Management Backing - A survey that is both sanctioned and has the support of senior management will go some way in ensuring that any action required, based on the survey findings, will be implemented.

Ask the right questions - Consider careful the questions being asked. If employees feel that the survey is just trying to tick the right boxes the survey could backfire.

A survey that is to be conducted annually should try and ask questions that will provide senior management with an overall health check of the organization.

Avoid questions that will only apply to specific departments or personnel. If some areas of the organization require detailed investigation consider running separate one-off surveys that can be targeted at specific personnel.

Incentive - Most employees will feel that by being able to give their opinions that they are already stakeholders in the exercise and will be happy to participate in the survey as they will expect to benefit from the process.

However, some incentive may help improve the overall response rate or could be used to encourage early participation.

Smaller incentives could be handed out to all employees or all participating employees could be entered into a lottery to receive a more substantial prize.

Anonymous - The decision to allow respondents to remain anonymous or not needs careful consideration. A survey that is conducted anonymously may allow employees to be more candid, however, anonymity may encourage some individuals to make wild accusations that can not be substantiated and cause considerable concern. When in doubt it is often better to keep everything 'on the record' rather than 'off'.

Where survey respondents are known there is the opportunity to chase for surveys that have not been completed and also to follow up on some issues directly with those employees who have raised them as problems.

Comments - Keep free text comments to a minimum because they are difficult and time consuming to measure and analyze.

Consider limiting free text comments to one at the end of the survey or, in the case of surveys that are not being conducted anonymously, allow for a post-survey follow-up to obtain more information where additional and more specific detail is required.

Risks

Management - Some managers can regard any form of employee consultation as a sign of weakness and may have a tendency to dismiss out of hand any negative comment.

Warts and All - A survey is likely to reveal warts and all. Senior management should be prepared for discovering that the top down view can differ from the bottom up view and that ignorance, of any identified problems, can no longer be used as an excuse.

Non-Action - Many employees will invest time and effort in participating in a survey and their hopes and expectations will be raised. Any post-survey non-action is likely to promote cynicism and jeopardize any future initiatives to obtain employee feedback.

Management should formally respond to the issues raised in surveys even if the demands of employees are not to be met. If senior management agree to address and resolve some issues then action needs to have started before any further survey is scheduled.

Can Cause Problems - Where surveys reveal, or bring problems, to the surface there could be a tendency for senior management to blame the messenger.

The benefits of conducting regular online employee surveys can be considerable, but for surveys to be effective important upfront considerations need to be made. Although the process of conducting a survey can be therapeutic in itself it is the post-survey analysis, response and action that will ultimately determine how useful and effective the process has been.

For a sample employee satisfaction survey:

http://www.surveygalaxy.com/surPublishes.asp?survey_id=1163

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Completing paid surveys is an easy way to make extra money while not leaving the comfort of your own home. It's easy money, no experience necessary and most of the time there is no membership fee. Companies need to have your valuable input on their products and for that; they offer prizes, money, gifts, trips, all the bells and whistles. If you have a computer that is connected to the internet, you are in business. And the money from these surveys can go as far as to double and triple your income, depending on how much time you spend in front of the computer. Your income level is left entirely up to you and the number of surveys you fill out.

How it works is that brand name merchandisers like Sony, Whirlpool, Chef Boy-ar- Dee, who are looking for consumer opinions on their products, their advertising methods, everything that touches the public produces a survey and enters it with a survey company. The way they obtain the desired public information is by soliciting it through the surveys. And that is where you come in. There are literally 100's of paid survey websites out there.

Pick one and try it out. Once you are enrolled, they will send the surveys directly to your mailbox. You then have the choice to accept it or not. Short entry-level surveys, or screeners usually pay in gifts - DVD players, things like that. When you participate in the full survey, then you will be paid for those that you do complete. They try to match the surveys to your skills, abilities and preferences, so you get ones you like. And it's just that simple.

When choosing a company to enroll with, look for these few things. * What is the membership fee? * Is the company entered with BBB? * Check to see that your email name and info will not be sold to another company. * Do they provide any testimonials on their website

Here is one way to make some extra money, on the web that is very straightforward. If you want to make some extra money - here is a simple, no-risk way to add to your bank account.

This article was written by T.Potter. You can visit Guide To Paid Surveys for further information and survey resources.

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Anywhere you go online nowadays, you will see an ad offering to pay you cash for your opinion. Whether it's a paid survey or focus group, the idea is the same - market research companies want your opinion and are willing to give you cash and free merchandise for you to spend your time filling out their surveys.

In this article, we will clear up the mystery surrounding "paid surveys".

What is a paid survey?

A paid survey, or "market research survey", is a series of questions that are presented to either an individual, or group of individuals, to see how they perceive and respond to certain products or services. Each and every person fits into some type of demographic (segments of human populations broken down by age, sex, income, etc.), that certain products or services are marketed to. For instance, athletic equipment may be marketed towards a younger, physically active demographic, while luxury cars might be marketed towards a higher income demographic. These online surveys are offered for free as a means to understand certain markets better.

What is a focus group?

A focus group is another type of survey where a group of individuals are invited to discuss a certain topic related to the company that sponsors the focus group. You may or may not know the point of the discussion and they are often hosted by a moderator that will guide the discussion. These focus groups can be held at a physical location or online and usually lasts between 30 minutes to 2 hours. The compensation can range from up to , depending on the topic and time involved.

Why is my opinion so important?

Companies spend hundreds of thousands, if not millions, of dollars on advertising for new and/or existing products and services. These "advertising campaigns" can sometimes be a complete waste of time and money if the company does not research the market that they are trying to capture. So it makes sense for a company to see how it's products or services are received by the public, before it invests the money and time on advertising. This is where the market research survey comes in, and this is why your opinion is so important.

I understand all that, but why would they pay me money?

The answer to this question is very easy and boils down to one thing; Your time is worth their money! Think about it this way...if you are going to introduce a new type of tennis racket into the market, but you're unsure if it's needed or wanted, would you rather spend thousands of dollars on advertising, or simply pay 50 tennis players and find out their opinion about tennis rackets?

Okay, so how much can I really make taking paid surveys?

Compensation from survey companies can range from $1 up to $75 per survey, and most surveys take around 6-12 minutes to complete. There are some companies that offer points for completing a survey, and those points can then be redeemed for gift certificates, merchandise, cash and prizes. You can even be entered into raffles for prizes after completing certain surveys. No matter what the compensation, all legitimate survey companies will tell you up front, before you begin the survey, what the compensation will be. The more you take, the more you make.

How am I paid, and is that money taxed?

The market research company that sponsors the survey or focus group will send you your compensation, usually by mail. The money that they tell you the survey is worth is the amount you will receive by check. It is entirely possible to receive multiple checks from multiple research companies at various times of the month. Since you will be operating as an independent contractor, you are responsible for filing taxes on all the money earned you have earned.

Is there a limit to the number of paid surveys I can take?

There is no limit to the amount of surveys or focus groups you can participate in online. You can offer your opinion every day, all day and get paid for it.

Who is eligible to take a paid survey?

Almost anyone is eligible to sign up for and take online surveys, although some companies may have certain age restrictions. Some companies will allow surveys to be completed by people 13 years of age or older, while other survey companies require you to be 18 years of age or older.

Do I need to fit a certain profile to participate in a paid survey?

When you register with a market research company, you are asked a preliminary set of questions to figure out what type of profile you have. That profile will be used to determine what surveys and focus groups you will be invited to participate in. Since there are hundreds of research companies that sponsor surveys, the more you sign up with will increase the number of paid surveys are offered to you.

What kinds of questions are asked on paid surveys?

You are asked a wide range of questions, such as where you prefer to shop or what kind of shampoo you use. You will be asked about products that you have tried and what products you continue to buy. The questions on research surveys are given to better understand the different markets the company is trying to capture, which is why your answers are so valuable to them.

Will I be ever required to pay to take an online survey?

There are many paid survey opportunities on the internet, and they all are offered 100% free of charge. However, there are a few paid survey directory websites ("paid survey programs") that charge a fee to join. They have spent their time researching all the paid surveys online to find the legitimate ones, and have listed them all in one spot. The one time sign-up fee that is charged by these websites are to maintain their directory and keep their paid survey list up to date and accurate.

Are these paid survey programs worth the money?

Yes. In our opinion, they are very worth the money. These paid survey programs have established relationships with hundreds of survey companies (more than we offer) and provide an invaluable resource for you to find quality paid surveys in one convenient location. For your initial sign-up fee, you get access to every paid survey company in their directory and save you time by weeding out the scams and fraudulent survey companies.

I heard that paid survey programs are a scam - Is it true?

The simple answer is no. But of course, nothing is that simple. A lot of people want things for free, and when they have to pay, they end up expecting the world. They want to sign up, pay the money and then go to their mailbox and start collecting checks. They don't realize that there still is work involved. But the underlying point is that these paid survey programs deliver on exactly what they advertise - access to their database listing 100's of market research companies. Remember, the bottom line is that if you don't like what they offer, you are entitled to your money back and they deliver on that, too.

In conclusion

It's very important to do all your research and find out all that you can about the paid survey you are going to take, and the market research company that you are signing up with. You can definitely make some good money online, so good luck and have fun!

This article was written by G. Garcia, owner of http://www.paidsurveychoices.com which lists top survey panels in their free paid surveys directory.

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Hundreds of web surfers these days are subscribing to paid survey websites. Many of these are also making a few handy dollars every week or month. Paid Survey is now a big business and is getting bigger every day. So why would a company pay these dollars to the web surfers? Obvious they are getting money from somewhere. Paid Survey website owners are certainly not doing charity. So then by which way do these site owners pay their staff, pay the site members and still make a handsome profit. Lets try to demystify the mystery, which surrounds this business.

Paid Survey sites are primarily of two types - 1. Paid Survey site database 2. The actual Paid Survey site

The first type in itself does not conduct surveys. They are merely directories of the Paid Survey sites. Most of them would have links which when clicked, takes user to the actual paid survey pages of a different site. They make money by two ways; first is they get paid for keeping the reference and links to the actual Paid Survey site owners and secondly some of them charge a registration fee to access their directories. Hence if you are paying to register to these directories, remember that they are not going to pay you anything. They would simply help you to find and navigate to the actual Paid Survey sites. Ideally, if you are a new Pair Survey worker then you should start with searching Paid Survey sites on your own through one of the search engines or register at a free Paid Survey site directory.

The actual Paid Survey sites host surveys on various topics. They could be conducting survey on some newly launched product or an advertising promotion. Most of the times the surveys are carried out for some manufacturing or service company. They often want to know their customer preferences and behavior. The Paid Survey site does the job for them and gets paid in return. Some site owners also help the consumer companies in analyzing the data and generate statistical reports. Some of the returns they pass on to the survey takers. Some dubious survey site owners pass on their member contact information to other companies. These companies then send mail promoting their products. This is one of the channel by which spam reaches your mailbox. Well known Paid Survey sites also make money by advertising others products or services. Quiet a few Paid Survey sites, this days charge a small registration fee for the new members joining the site to take surveys. This too adds to their revenues.

All the above ensures that both the Paid Survey Directory sites and the actual Paid Survey sites thrive on the Wonderland of Internet.

Rob owns a blog and website helping people choose between paid surveys companies. Please visit the blog for more information on online paid surveys

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Ten Reasons Why Online Surveys are the Future Of Marketing

Customers are tough cookies. They're extremely media aware and increasingly cynical it's a clever marketeer who can get under their skin. Online surveys reinvent the traditional format and offer a unique way of interaction all the benefits of the internet without the programming.

Here are ten reasons why they may be the silver bullet marketeers' need, complete with examples supplied by Martin Day, managing director of Survey Galaxy - one of a new breed of websites making online surveys quicker and cheaper.

1. It's cheap as buttons

Select the right survey website and creating surveys can be free of any charge and the cost to publish is minimal. Useful information harvested from surveys can be reused and repackaged in other marketing and PR for use in press outlets making it a very efficient form of information gathering.

2. It's easy peasy

Anyone can develop an online survey. Survey sites allow people who are interested in the benefits of surveys, rather than technicalities, to side-step the required programming skills and create relevant up-to-the-minute surveys, instantly surveys that are even easier to complete than they are to make.

3. Anyone can play

Once the survey is online it's a simple step to promote it, either through email (with a link enclosed), via a link from a website or referenced by other forms of advertising. Anyone who has the link can be connected instantly to the survey, at a time that's convenient to them, 24x7.

4. We've all got an opinion and we like to give it

Customers like surveys they're not seen as spam, but as an empowering opportunity to make their voice heard and a chance to have an impact on a brand. They can be particularly good for broaching sensitive subjects with concerned employees; a survey asking a workforce on their opinion of change allows the key issues to be raised in a positive way and encourages employee participation. Online surveys allow the message to reach each individual and invite feedback in a manageable form.

5. Get inside their heads

You can lead a customer to an advertisement but you can't make them think. Surveys actively engage the respondents, who think about the question before giving their response.

6. Beautiful relationships start here

It needn't all end at the end of the survey while you have their attention and are in the mood you can ask if they want to sign up for more information or a regular newsletter making the most of the window when you have their interest.

7. If you like this, you'll love

Perhaps one of the strongest elements in a survey is the ability to make inspired or useful connections instantly to other areas. By including links within the survey to websites that offer detailed information you are able to reinforce the marketing message.

8. Subtly does it

Surveys can be used to associate a product with positive attributes. By listing the many features of a product and asking the respondent how important they are, regardless of their response, the product will be associated with the features; if they are rated as important the positive impact is endorsed by the customer.

9. It's not just about selling

A survey is an effective, quick and easy method to promote and gain acceptance for a difficult proposal; maybe a public body trying to gain acceptance and support for a particular scheme. Take the example of a city trying to gain support from the general public for their bid to host a future Olympic Games. A survey can explain each benefit putting the respondent in a much better position to appreciate what the real advantages are that might just combat any negative headlines. As well as promoting the cause, useful feedback is gained that can be used to fine tune the overall marketing strategy.

10. Fresh topics engage interest

Thinking laterally a lively and imaginative approach to surveys can provide the 'hook' to engage respondents. The survey subject can be focused towards a particular group on a subject close to theirs hearts. The survey's marketing message can take the form of a simple brand awareness message by stating that 'this survey was sponsored by brand name', or by finding a link from the subject matter to the product something that is surprisingly easy and highly effective. Discover the benefits of including in your website a Public Survey section as many people who enjoy completing crosswords and doing word puzzles enjoy completing surveys. Having a public survey notice board as part of a website is a low cost and automated method that helps to increase traffic and establish a loyal and returning following. Unlike discussion boards there is no opportunity for people to disrupt the site by inappropriate remarks as the survey results are displayed in summary form enabling them to dispense with moderators free and maintenance.

Many of the techniques and a few more to boot are contained in the following sample survey:-

http://www.surveygalaxy.com/surPublishes.asp?survey_id=956

For an example of a Public Survey area please click on the following link:-

http://www.surveygalaxy.com/surPublic.asp

Martin Day is owner of Survey Galaxy Ltd. For more information visit http://www.surveygalaxy.com

martin.day@gmail.com

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The Truth About Paid Online Surveys - A Question and Answer Session

With thousands of people trying to find a way to make some extra money online everyday, paid online survey sites are popping up everywhere. With so many out there (some good, some - well, not so good) it's hard to determine what to believe. In an attempt to clarify the ins and outs, and the myths and realities of paid online surveys, I've composed a series of questions and answers to help you sort everything out. We'll start with the basics and then get into the nitty gritty.

Question: Is this for real? Why would someone pay me to take online surveys?

Answer: Yes, this is for real. There are literally hundreds of legitimate market research companies out there who offer incentives for your opinion. Companies have come to these firms to get public opinions on their products or services and are willing to pay them to find out what you think. They then pass some of that payment onto you.

Question: What are the surveys about?

Answer: Just about anything that you can think of. You may be asked to review a movie trailer for a new movie, what kind of peanut butter you like, what restaurants you frequent, you name it. From barbeque grills to medical questions to appliances to what you had for dinner last night. There are sites for specific age groups, professions, hobbies and interests. The surveys are generally very interesting and these companies are looking for your opinion on how to shape their products.

Question: How does it work?

Answer: Each company works a bit differently, but here are the basics of online surveys. You will sign-up for a paid survey site. You will enter some basic demographic information (age, gender, etc), and when they have a survey available in which they are looking for someone who fits your profile, they will send you an invitation to take a survey. The invitation will usually contain a link directly to the survey and the incentive they are offering for you to take the survey. Just click on the link and take the survey to qualify for the reward.

Question: What kinds of incentives are offered?

Answer: The incentives vary for each site, but generally the incentives take the following forms: cash, gift certificates (Amazon gift certificates being the most popular), merchandise (DVDs, small appliances, electronic gadgets, cookware, etc), and charity donations. Each survey site will offer one or several of the above incentives for your participation in their surveys. Some will offer these straight out, for example "get paid $5.00 to take this survey", some offer these in the form of a drawing and others have a point system in which accumulated points can be "cashed in" for the items above.

Question: Will you get spammed by signing up for paid survey sites?

Answer: No, but you do have to be careful. There are some sites out there that are simply advertising firms posing as paid online survey sites. Here's my advise on how to tell the difference. First, if they offer you a chance at a fantastic prize for signing up, such as a car or a boat, I would be a bit weary and do some more research before you sign-up. Second, if the survey to sign-up for the site consists of a lot of questions as to whether or not you want more information on other products, walk away, you're certain to get spammed. Just remember that a legitimate market research firm will not endorse a product or service, they are supposed to be unbiased. Third, read the privacy policy if you have any concerns. The majority of the sites out there are legitimate and will only email you if there is a survey available or if there is important information they need to notify you of.

Question: Should you pay for a database of paid survey sites?

Answer: No. There are several reasons why you shouldn't pay a dime to take online surveys. First, with a little effort you'll be able to find all of the sites yourself - free. There are a lot of free sites that have pretty good lists and also a few really good free sites out there that have comprehensive free paid survey directories with hundreds of listings. Secondly, market research firms are actually prohibited from charging people to participate in surveys and frown upon anyone who does.

Question: Can I get rich just by taking online surveys?

Answer: I've had so many people ask me if there are going to be able to retire by taking online surveys. Well, that's just not going to happen. Where it is possible to make a decent amount of money by making referrals or by running a survey related website, you're just not going to be making a full-time salary by simply taking surveys. There are a lot of sites out there advertising that you can make thousands of dollars per week or make $45 dollars and hour for taking online surveys (you can actually make $45 dollars an hour for a particular survey, but you won't always make that much and it may only be a 10 minute survey).

Question: How much can I make?

Answer: That's really hard to say. It really depends on a number of factors. How many sites did you sign-up with? How often do you take the surveys you are invited to take? What is your demographic? Etc But I won't just leave you hanging at that. I would say, if you sign-up for a number of survey sites, take the majority of the surveys you are invited to and are not limited in life experience, you could make perhaps $1,000 to $2,000 a year in cash or something equivalent. Mostly you will get smaller payments ($1.00 to $10.00) for a survey but I've seen them pay as much as $200. Treat this as extra cash, not a career. You can easily make enough to take the family out for dinner, buy a few extras, get a few nice things for around the house or save it all for your Christmas shopping.

Question: So, is it worth it?

Answer: Yes, I think so. Whereas, it's not going to make you filthy rich, it's certainly an easy and fun way to make a few extra bucks. I find the surveys to be enjoyable to participate in and for the time spent, the compensation is pretty good.

That wraps up this question and answer session. Hopefully this article has shed some light on the world of paid online surveys. If you cut through the hype and know what to look for, online surveys can be an enjoyable way to make some extra money. You'll get to see new products before they come out, give your opinion on how to make existing products better and get paid to do so. Not too bad for a few minutes of your time.

Chris Ohlson is the owner of Free Paid Surveys.net, http://www.freepaidsurveys.net/
With a comprehensive listing of over 300 paid online survey sites and dedicated to providing straight-forward and honest information on paid online surveys.
webmaster@freepaidsurveys.net

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